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Scottish Garden Railways

Large scale trains in YOUR garden or home

Scotlands first Garden Train specialist


About SGR, Contact me and Small Print


Sandy Taylor: Stirling: Scotland: UK

 

Telephone (+44) (0)1786 464193 ::: Hours - Mobile (+44) (0)7914347473. As I work from home could I ask that anyone phoning me calls between 09:00 and 16:00 or between 19:00 and 21:00 - thank you - Hours

T.P.O. (e-mail) to:

sandy@gardentrains.co.uk

Accucraft Live Steam "Ragleth"

 

 


I am always happy to hear from anyone with a question on or information they want to share about Garden Railways, Scottish Railways or railways in general - It might be something suitable to add to my site.

Who are Scottish Garden Railways? What are my policies and what are your Rights?

smallprint

Terms and conditions


Scottish Garden Railways

49,Grampian Road, Stirling, FK7 9JN

Telephone: 01786 464193

e-mail: sandy@gardentrains.co.uk

VAT registration number 851 0245 59


Description of goods and services:

Model trains in G scale and 0n30 scale, new, mainly from UK importers. Second hand trains in the same scales. I will also carry out installation work fitting digital, sound, lights and wheels using original, new parts. I offer advice and by agreement help with setting up railways.

Prices quoted are what you pay including VAT plus shipping at cost

You can pay by cheque, postal order, cash or direct transfer to my business bank account by arrangement. You can also use PAYPAL. I can also accept credit and debit cards including contactless but only when 'customer present' using the SUM UP TM system

Delivery by Royal Mail Parcelforce or letter post for smaller items and is at cost. This must be added to the prices shown. As an example an LGB train set weighing about 12 kilos with some extra track) would be around 15 using Parceforce standard, insured. I can send items by 24 hour, 48 hour or special delivery (maximum 10kilos) at extra cost.

I will arrange for in-stock items to be delivered within two working days of receipt of your payment. Unless in the case of a new customer when I will wait until a cheque has cleared or a bank transfer is complete. Unless in the case of a trusted customer when I may send items on receipt of payment.

You have the right to return goods for whatever reason. If you decide to do this you must inform me within seven working days beginning the day after you receive the goods. The goods must be complete, as new, with all original packaging an paperwork and the customer must pay return shipping and insurance.

Prices shown on my web site are valid until changed (errors an omissions excepted)


Cooling Off Period

You have the right to return goods for whatever reason. If you decide to do this you must inform me within seven working days beginning the day after you receive the goods. The goods must be complete, as new, with all original packaging an paperwork and the customer must pay return shipping and insurance. I will send you a cheque for the full amount of the returned goods (less shipping) as soon as I have them here in good condition.

Note that this does not apply to items which you have asked me to modify in any way. For example fitting digital decoders, sound systems, extra lights or wheels.

Your rights on returning goods which are faulty are not affected by these conditions.


Credit Card protection

I can take customer present only credit and debit cards including contactless. (Sum Up system) I cannot accept such payments remotely in any way


Data protection

I have looked again at how I hold and use my customers data in the light of the May 25th 2018 GDPR legislation.

I have a paper based invoicing system and a copy of the invoices I write with customers name and address are kept in the receipt books I use for 6 years to comply with tax law. These books are kept in a safe place and then destroyed. I also keep a spreadsheet of customers and suppliers name, address, phone number, the date we first did business and a couple of words to remind me what they are interested in. This is only to save me asking for addresses when you call back to order something. I will store this on a memory stick and keep it locked up. I do not keep emails on the list and I don't mailshot anyone. I never pass anyones details to any third party even verbally without their permission. If you don't want me to keep your name and address just ask and I won't.

When I take a credit card payment it is only customer present and the customer always enters their own details so I hold no financial information about anyone. I use SUM UP TM payment terminal.

My computer system is protected by paid for Kasperski Anti - Virus software updated automatically I think at lest once a day.

Please ask if you have any questions about this. Sandy


Disclaimer - Computer viruses

I make every attempt to keep my computer, web site and e-mails protected against computer viruses. I use Kasperski anti virus software, update daily. However anyone using my web site and communicating with me by e-mail does so at their own risk.


Some extra information which you should read

* All my stock is new unless I have listed it as second hand. All new stock comes with manufacturers warranty. I will of course try to help in the first instance with any assembly or operating problems.
* If I send the wrong item to you I will correct the mistake at my expense as quickly as I can.
* Prices quoted are as correct as I can make them but obvious errors will be treated as such
* I aim to provide a local service so I will deliver free in the immediate area. Alternatively trains can be collected or I will take them to exhibitions.
* I will deliver over longer distances by arrangement or post - both at cost.

nternet auctions --- Scottish Garden Railways do not trade on any on-line auction sites. I might buy a big collection or the odd item I was looking for but my business is to sell a garden railway service to customers (many of who become friends). --- Internet auctions

Copyright 2018 Scottish Garden Railways. All rights reserved


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